The new gold standard (Record no. 2393)

MARC details
000 -LEADER
fixed length control field 01022nam a2200169Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250117103557.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250117s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071548335
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.4MIC
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Michelli, Joseph A.
245 #4 - TITLE STATEMENT
Title The new gold standard
Remainder of title 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. Mcgraw-Hill
Date of publication, distribution, etc. 2008
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 284 p. : ill. (some col.) ; 23 cm.
500 ## - GENERAL NOTE
General note Includes bibliographical references (p. 265-271) and index.
520 ## - SUMMARY, ETC.
Summary, etc. When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Ritz-Carlton Hotels (Firm)--Management--Case studies.
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
        UONGOZI Institute Resources Centre - Dar es Salaam UONGOZI Institute Resources Centre - Dar es Salaam 01/17/2025   658.4MIC 002415 01/31/2025 01/17/2025 Book