Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

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TextPublication details: New York : Free Press ; London : Collier Macmillan, c1990.Description: xii, 226 p. : ill. ; 25 cmContent type:

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Item type	Current library	Call number	Status	Barcode
Book	UONGOZI Institute Resources Centre - Dar es Salaam Personal Development	658.812 ZEI (Browse shelf(Opens below))	Available	UR010834
Book	UONGOZI Institute Resources Centre - Dodoma Self Help	658.812 ZEI (Browse shelf(Opens below))	Available	URD002528

Previous	No cover image available						No cover image available	Next
Previous	658.872REU ChatGPT Money Machine make money online and level up your business with ChatGPT and the best AI tools	658.11 Pattern breakers : why some start-ups change the future	658.7 DYE Collaborative advantage : winning through their extended enterprise supplier networks /	658.812 ZEI Delivering quality service : balancing customer perceptions and expectations /	808.42ZIN On writing well the classic guide to writing nonfiction	808.66FRE Writing winning business proposals	808.02 BIN How to Write a Book: A Book for Anyone Who Has Never Written a book(But Wants To)	Next

Includes bibliographical references (p. 207-218).

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