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Total quality management and operational excellence text with cases

By: Material type: TextTextPublication details: New York Routledge 2014Description: xxiv, 530p. ; 26 cmISBN:
  • 9780415635509
Subject(s): DDC classification:
  • 658.4013
Summary: The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence.
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Item type Current library Call number Status Barcode
Book Book UONGOZI Institute Resources Centre - Dar es Salaam 658.4013 (Browse shelf(Opens below)) Available 002915

Includes bibliographical references and index.

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence.

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