Includes bibliographical references (p. 225-227) and index.

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples - successes and mistakes, their own and others' - to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.