The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

By:

Michelli, Joseph A

Material type: Text

TextPublication details: New York Mcgraw-Hill 2008Description: xvi, 284 p. : ill. (some col.) ; 23 cmISBN:

9780071548335

Subject(s):

Ritz-Carlton Hotels (Firm)--Management--Case studies

DDC classification:

658.4MIC

Summary: When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

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Holdings
Item type	Current library	Call number	Status	Barcode
Book	UONGOZI Institute Resources Centre - Dodoma Leadership	658.4MIC (Browse shelf(Opens below))	Available	UR006690

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Previous	658.4MAX Developing the leader within you 2.0	658.4MAX How successful people lead taking your influence to the next level	658.4MAX The 21 irrefutable laws of leadership follow them and people will follow you	658.4MIC The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company	658.4MIC Your CEO succession playbook how to pass the torch so everyone wins	658.4MIC Your CEO succession playbook how to pass the torch so everyone wins	658.4MON The strategist be the leader your business needs	Next

Includes bibliographical references (p. 265-271) and index.

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

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