Crucial conversations tools for talking when stakes are high

By:

Patterson, Kerry

Material type: Text

TextPublication details: New York Mcgraw-Hill 2012Description: xviii, 244 p. ; 24 cmISBN:

9780071771320

Subject(s):

Interpersonal communication

DDC classification:

153.6PAT

Summary: What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

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Holdings
Item type	Current library	Call number	Status	Barcode
Book	UONGOZI Institute Resources Centre - Dar es Salaam	153.6PAT (Browse shelf(Opens below))	Available	006055

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Previous								Next
Previous	153.4SCH Scripts, plans, goals, and understanding an inquiry into human knowledge structures	153.68STO Thanks for the feedback the science and art of receiving feedback well	153.6PAT Crucial conversations for talking when stakes are high	153.6PAT Crucial conversations tools for talking when stakes are high	153.733HAR Stolen focus why you can't pay attention--and how to think deeply again	153.83DUK How to decide : simple tools for making better choices	153.83DUK How to decide : simple tools for making better choices	Next

Includes bibliographical references and index.

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

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