TY - BOOK AU - Wilson, James Q. TI - Bureaucracy: what government agencies do and why they do it U1 - 353.01WIL PY - 1989/// KW - Administrative agencies -United States N1 - Includes bibliographical references (p. 379-408) N2 - Bureaucracy is the classic study of the way American government agencies work and how they can be made to work better. Examining a wide range of bureaucracies, including the Army, the FBI, the FCC, and the Social Security Administration, James Q. Wilson provides the first comprehensive, in-depth analysis of what government agencies do, why they function as they do, and how they might become more responsible and effective. With a new introduction by the author ER -