TY - BOOK AU - Kawasaki, Guy. TI - Enchantment: how to woo influence and persuade SN - 9780241953655 U1 - 658.89KAW PY - 2011/// CY - New York PB - Penguin KW - Persuasion (Psychology) in organizations N1 - Includes bibliographical references (p. [191]-192) and index ER -