TY - BOOK AU - Goleman. Daniel TI - Working with emotional intelligence SN - 9780747543848 U1 - 658.4/09019GOL PY - 1998/// CY - London PB - Bloomsbury KW - Excutive ability, Management-Psychological aspects, Emotional Intelligence Personality Development Emotions and Cognition N1 - Includes index (373-383) N2 - The secret of success is not what they taught you in school. What matters most is not IQ, not a business-school degree, not even technical know-how or years of experience. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acqure, and in this practical guide Dabiel Goleman identifies them, explains their importance and shows how they can be fostered ER -