Michelli, Joseph A. <br/><br/>
The new gold standard  5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company 

 - New York  Mcgraw-Hill  2008 
 - xvi, 284 p. : ill. (some col.) ; 23 cm. 
<br/><br/> Includes bibliographical references (p. 265-271) and index. 
<br/><br/> When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. 
<br/><br/><label>ISBN: </label>9780071548335 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Ritz-Carlton Hotels (Firm)--Management--Case studies.
<br/><br/><label>Dewey Class. No.: </label>658.4MIC