TY  - BOOK
AU  - Michelli, Joseph A.
TI  - The new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
SN  - 9780071548335
U1  - 658.4MIC 
PY  - 2008///
CY  - New York
PB  - Mcgraw-Hill
KW  - Ritz-Carlton Hotels (Firm)--Management--Case studies
N1  - Includes bibliographical references (p. 265-271) and index
N2  - When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed
ER  -