Michelli, Joseph A. <br/><br/>
The new gold standard  5 leadership principles for creating a legendary customer experience 

 - Michigan  Brilliance Audio  2014 
 - Running time:8 hours and 1MP3 Disc 
<br/><br/><label>ISBN: </label>9781480595866 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Ritz-Carlton Hotels (Firm)--Management--Case studies.
<br/><br/><label>Dewey Class. No.: </label>658.4MIC