TY  - BOOK
AU  - Michelli, Joseph A.
TI  - The new gold standard: 5 leadership principles for creating a legendary customer experience
SN  - 9781480595866
U1  - 658.4MIC 
PY  - 2014///
CY  - Michigan
PB  - Brilliance Audio
KW  - Ritz-Carlton Hotels (Firm)--Management--Case studies
ER  -