TY - BOOK AU - Hayes, John. TI - The theory and practice of change management SN - 9780230210691 U1 - 658.406HAY PY - 2010/// CY - New York PB - Palgrave Macmillan KW - Organizational change. Organizational effectiveness N1 - Includes bibliographical references Indexes N2 - A core textbook for all modules in Change Management, John Hayes examines and applies all of the key theories on change to organisational settings. Diagnostic tools and immersive learning exercises enable students to identify change and experience various outcomes based on real-world scenarios. The unique experiential learning exercises allow students to reflect on their own experiences of change. Hayes strikes a balance between theory and practice by examining the key theories on change and applying those theories to organisational settings to demonstrate how organisations can develop practical tools to help implement change ER -