TY  - BOOK
AU  - Carnegie, Dale.
TI  - The 5 essential people skills: how to assert yourself, listen to others, and resolve conflicts
SN  - 9780743539852
U1  - 158.2CAR 
PY  - 2004///
CY  - New York
PB  - Simon and Schuster
KW  - Interpersonal relations
N1  - Abridgement
N2  - Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most of us are either too passive or too aggressive in our business life, and we end up never getting the support, recognition, or respect we desire
ER  -