Watkinson, Matt. <br/><br/>
The ten principles behind great customer experiences 

 - Harlow  FT Publishing International  2013 
 - xviii,222p. 
<br/><br/> Collection subset: Management and Business Studies 
<br/><br/><label>ISBN: </label>9780273775089 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services;
<br/><br/><label>Dewey Class. No.: </label>658.812WAT