TY  - BOOK
AU  - Watkinson, Matt.
TI  - The ten principles behind great customer experiences
SN  - 9780273775089
U1  - 658.812WAT 
PY  - 2013///
CY  - Harlow
PB  - FT Publishing International
KW  - Customer services
N1  - Collection subset: Management and Business Studies
ER  -