TY  - BOOK
AU  - Kotter, John P.
TI  - The heart of change: real-life stories of how people change their organization
SN  - 9781422187333
U1  - 658.4KOT 
PY  - 2002///
CY  - Boston
PB  - Harvard Business School Press
KW  - Organizational change
N1  - Includes index
N2  - Why is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization?you need to change people?s behavior. And that is never easy
ER  -