Patterson, Kerry. <br/><br/>
Crucial conversations  tools for talking when stakes are high 

 - New York  Mcgraw-Hill  2012 
 - xviii, 244 p. ; 24 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/> What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. 
<br/><br/><label>ISBN: </label>9780071771320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.
<br/><br/><label>Dewey Class. No.: </label>153.6PAT