Ackoff, Russel. <br/><br/>
Beating the system  using creativity to outsmart bureaucracies 

 - San Francisco  BK  ix,175p. 
 - xi,175p. 
<br/><br/> Includes index 
<br/><br/> When was the last time you dealt with a bureaucracy?the phone company, an airline, a hospital, school, or government agency?and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause? 
<br/><br/><label>ISBN: </label>9781576753309 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bureaucracies
<br/><br/><label>Dewey Class. No.: </label>302.3/5/019CCK