TY  - BOOK
AU  - Ackoff, Russel.
TI  - Beating the system: using creativity to outsmart bureaucracies
SN  - 9781576753309
U1  - 302.3/5/019CCK 
PY  - 0000///ix,175p
CY  - San Francisco
PB  - BK
KW  - Bureaucracies
N1  - Includes index
N2  - When was the last time you dealt with a bureaucracy?the phone company, an airline, a hospital, school, or government agency?and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause?
ER  -