TY  - BOOK
AU  - Robert S. Kaplan, David P. Norton.
TI  - Strategy maps: converting intangible assets into tangible outcomes
SN  - 9781591391340
U1  - 658.401KAP 
PY  - 2004///
CY  - Boston
PB  - Harvard Business School Press
KW  - Strategic planning
N1  - Includes bibliographical references and index
ER  -