Patterson, Kerry. <br/><br/>
Crucial conversations  for talking when stakes are high 

 - New York  Mcgraw-Hill  2012 
 - xviii, 244 p. ; 24 cm. 
<br/><br/> Includes bibliographical references (p. 31) and index 
<br/><br/> The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: 
<br/><br/><label>ISBN: </label>9780071771320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.
<br/><br/><label>Dewey Class. No.: </label>153.6PAT