TY  - BOOK
AU  - Patterson, Kerry.
TI  - Crucial conversations: for talking when stakes are high
SN  - 9780071771320
U1  - 153.6PAT 
PY  - 2012///
CY  - New York
PB  - Mcgraw-Hill
KW  - Interpersonal communication
N1  - Includes bibliographical references (p. 31) and index
N2  - The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to
ER  -