TY  - BOOK
AU  - Frei, Frances.
TI  - Uncommon service: how to win by putting customers at the core of your business
SN  - 978-1422133316
U1  - 658.81FRE 
PY  - 2012///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Customer relations
ER  -