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	1.	Image from Google Jackets	The economic institutions of capitalism firms, markets, relational contracting by Williamson, Oliver E Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Collier Macmillan 1985 Availability: Items available for loan: UONGOZI Institute Resources Centre - Dar es Salaam (1)Location, call number: 338.7WIL. Place hold Save to lists
	2.	Image from Google Jackets	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online resources: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: UONGOZI Institute Resources Centre - Dar es Salaam (1)Location, call number: Personal Development 658.812 ZEI. UONGOZI Institute Resources Centre - Dodoma (1)Location, call number: Self Help 658.812 ZEI. Place hold Save to lists

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