The Video Contains three sections:Introduction (6 mins) Feedback in Practice (14 mins) Commentary (13 mins)

Giving feedback:emotional intelligence in action is about giving feedback to others. Its about using emotional intelligence (EI) to enhance the way you give feedback. It offers simple structure to make the process of giving feedback smooth and complete. You may be a manager, perhaps you are trying to strike the balance between developing each member of your team and managing the team's performance. You may be giving feedback to people in very different contexts: formal or informal, planned or spontaneous. Even if much of the feedback you give is within scheduled business meetings, the things you say to others at any moment in the working day can have impact. Whatever your role, whatever your context, you need to give feedback to other people. And you want to do it well to enhance the effectiveness of your team, your colleagues or your clients.