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	1.	Image from Google Jackets	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, University of North Carolina at Chapel Hill, Mary Jo Bitner, Arizona State University, Dwayne D. Gremler, Bowling Green State University, Martin Mende, Florida State University. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Mende, Martin Edition: Eighth Edition. Material type: Text Availability: Items available for loan: UONGOZI Institute Resources Centre - Dar es Salaam (2)Location, call number: Sustainable Development 658.8 ZEI, ... UONGOZI Institute Resources Centre - Dodoma (1)Location, call number: Self Help 658.8 ZEI. Place hold Save to lists
	2.	Image from Google Jackets	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online resources: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: UONGOZI Institute Resources Centre - Dar es Salaam (1)Location, call number: Personal Development 658.812 ZEI. UONGOZI Institute Resources Centre - Dodoma (1)Location, call number: Self Help 658.812 ZEI. Place hold Save to lists

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