Service management : operations, strategy, information technology / Sanjeev Bordoloi, Associate Professor of Operations, Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin, Mona J. Fitzsimmon.

By:

Bordoloi, Sanjeev

Contributor(s):

Material type: Text

TextEdition: Tenth editionDescription: pages cmISBN:

9781264098354

Subject(s):

Service industries

DDC classification:

Summary: "Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"--

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Holdings
Item type	Current library	Call number	Status	Barcode
Book	UONGOZI Institute Resources Centre - Dar es Salaam Sustainable Development	658 BOR (Browse shelf(Opens below))	Available	UR010861
Book	UONGOZI Institute Resources Centre - Dodoma Public Administrator	658BOR (Browse shelf(Opens below))	Available	URD002529

"Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"--

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