Image from Google Jackets

Connected strategy building continuous customer relationships for competitive advantage

By: Material type: TextTextPublication details: Boston, Massachusetts Harvard Business Review Press [2019]Description: xiv, 264 pages : illustrations ; 25 cmISBN:
  • 9781633697003
Subject(s): DDC classification:
  • 658.812 SIG
Summary: What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost?
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Barcode
Book Book UONGOZI Institute Resources Centre - Dodoma Leadership 658.812 SIG (Browse shelf(Opens below)) Available URD001433

Includes bibliographical references and index

What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost?

There are no comments on this title.

to post a comment.
Share